Refund policy

Return & Refund Policy

Thank you for shopping at KAAF Creations. We strive to ensure your satisfaction with every purchase. Below is our comprehensive Return & Refund Policy:

Return Eligibility

  • Items are eligible for a full refund if returned within 7 days of receipt.
  • Returned items must be unused, in perfect condition, and in the original packaging with all tags intact.
  • Please note that earrings, custom pieces, personalized jewelry, and engraved or special orders are not eligible for return or refund due to hygiene reasons and customization specifics.

Return Process

  • To initiate a return, please contact our customer service at info@kaafcreations.com or call us at +971-567308001 with your order details.
  • We recommend using a tracked shipping method for returns, as we cannot be held liable for any lost parcels. The customer is responsible for the cost of return shipping.

Refunds

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies. Refunds typically take up to 7 working days to appear in your bank account.

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
  • If you miss the exchange window but need a different size, please email us at info@kaafcreations.com. We can arrange to resize your item for a small fee.

Damaged/Faulty Items

  • If your item arrives damaged or faulty, please provide photographic evidence within one week of receipt to info@kaafcreations.com for further assistance.

Contact Us

For any questions or further assistance regarding our shipping and return policies, please contact us:

  • Phone: +971-567308001
  • Email: info@kaafcreations.com

Thank you for choosing KAAF Creations. Your satisfaction is our priority!